Report a Problem

Report a Problem

At AIClips, we strive to provide a seamless and enjoyable experience for our users. If you encounter any issues or problems with our AI-generated stock images, videos, vectors, templates, or audio effects, please let us know. Your feedback helps us improve our services and address any concerns promptly.

How to Report a Problem

To report a problem, please follow these steps:

1. Contact our customer support team via email at [email protected].
2. Include the following information in your email:
   • Your name and email address used for the purchase.
   • A detailed description of the issue you are experiencing.
   • Any relevant screenshots or error messages.
   • The order number and date of purchase (if applicable).
3. Our support team will review your report and respond as soon as possible with a resolution or additional instructions.

Types of Issues We Can Help With

Here are some common issues that our support team can assist with:

• Download problems or errors.
• Issues with content quality or defects.
• Billing or payment errors.
• Technical issues with accessing or using our website.
• Unauthorized purchases or account security concerns.

Response Time

We aim to respond to all problem reports within 24 hours. Our support team works Monday to Saturday, 10 am to 6 pm. If you report a problem outside of these hours, we will get back to you on the next business day.

Contact Us

If you have any other questions or need further assistance, please don't hesitate to contact our customer support team:

• Email: [email protected]
• Phone: [Your Phone Number]
• Customer Service Hours: Monday to Saturday, 10 am to 6 pm

Conclusion

Thank you for helping us maintain a high standard of service at AIClips. We appreciate your feedback and are committed to resolving any issues you may encounter promptly.