Asset Preview, Rendering & Playback Problems

If you're unable to view previews, play files, or render downloaded assets correctly, the issue may be related to your browser, device, software, or file setup. Here’s how to troubleshoot the most common problems.

1. Preview Not Loading on the Website

If an image, video, or template preview doesn't load:

Refresh the page and try again

Clear browser cache and cookies

Disable ad blockers or extensions

Switch to another supported browser

Check your internet connection

Ensure JavaScript and cookies are enabled

If only one asset page is affected, the file may still be processing or might have a temporary display issue.

2. Video or Audio Preview Not Playing

If video/audio won't play on AIClips:

Make sure your browser supports MP4/MOV audio/video playback

Try switching to another browser

Disable VPNs or firewall restrictions

Allow media autoplay (if blocked by browser)

Check device volume and mute settings

For large previews, give it a few seconds to buffer.

3. Rendering Issues with Templates (After Effects, Photoshop, etc.)

If a template does not render or open correctly:

Confirm you are using the correct software version

Extract ZIP files before opening

Install missing fonts, plugins, or presets

Check file compatibility (e.g., .aep, .psd, .prproj)

If rendering fails:

Restart the software

Clear temporary/cache files

Ensure your system meets performance requirements (RAM, GPU, disk space)

4. Images or Graphics Not Displaying Correctly

If PNG, JPG, or SVG files appear corrupted or blank:

Re-download the file

Try opening in a different viewer or editor

Confirm extraction if it was part of a ZIP file

Check for incomplete download (file size mismatch)

5. Audio/Sound Effects Not Playing

If audio files don't work:

Confirm supported formats (MP3, WAV, M4A)

Try another media player

Ensure volume and audio device configuration are correct

Redownload the file if the download was interrupted

6. Slow or Broken Playback

If playback is laggy:

Check internet speed for streamed previews

Close other heavy applications or downloads

Switch to desktop instead of mobile

Try offline playback after download

7. File Shows as Damaged or Unsupported

This usually indicates:

Incomplete download

Wrong software used to open the file

Attempting to open ZIP files directly

Outdated app or missing codec

Solution:

Re-extract / re-download the asset

Update your software or player

8. When to Contact Support

If the issue persists after troubleshooting, contact support with:

Asset name or link

Screenshot or error message

File type and software used

Device and browser info (if preview-related)

AIClips can re-upload or correct the asset if there's a file-level issue.