Download Issues & Errors

If you're facing problems while downloading assets from AIClips, the solutions below can help you resolve common issues quickly.

1. File Not Downloading

If the download doesn’t start:

Refresh the page and try again.

Make sure you are logged in.

Check if your subscription or credits are active.

Verify that the asset is included in your plan.

Try downloading from My Downloads or the Transactions section in your dashboard.

2. Download Button Not Working

This may happen due to browser or account issues. Try the following:

Clear browser cache and cookies.

Switch to another browser (Chrome, Edge, Firefox).

Disable any pop-up blockers or extensions.

Ensure JavaScript is enabled.

Try incognito / private browsing mode.

3. "Access Denied" or "Unauthorized" Error

You may see this if:

Your session expired — log in again.

The asset is premium and you do not have access.

Your plan has expired or credits are finished.

Solution:
Renew your plan, purchase credits, or check if the item is still available in your account.

4. Partial or Failed Downloads

If the file stops midway or is corrupted:

Check your internet connection.

Avoid switching networks during download.

Make sure your device has enough storage.

Retry during a stronger connection.

For large ZIP or template files:

Use a stable WiFi connection instead of mobile data.

Disable VPN if it slows or blocks the request.

5. File Opens as Broken or Unsupported

If the file doesn’t open:

Confirm the correct software is installed (e.g., Photoshop, After Effects, Premiere).

Extract ZIP files before use.

Check the file format shown on the asset page.

If the file is still unreadable, request a re-upload through support.

6. Slow Download Speed

Slow downloads can be caused by:

Heavy internet usage

Weak WiFi connection

VPN, firewall, or proxy restrictions

Try:

Pausing other downloads

Switching to a faster network

Downloading at non-peak hours

7. "Link Expired" or "Not Found"

Some files may show expiry messages if:

The download was interrupted

The session expired

The item was removed or updated

Solution:

Revisit the asset page and download again

Check your Downloads or Purchase History

8. Contacting Support

If nothing works, report the issue with:

Asset name or link

Screenshot of the error

Browser/device details

Transaction ID (if paid)

Support can re-activate or re-upload the file if required.