Reporting Bugs & Errors

If you encounter technical issues, broken features, missing files, or any unexpected errors on AIClips, you can report them for quick assistance. Providing the right details helps the support team resolve the issue faster.

1. Common Issues You Can Report

You should report problems such as:

Broken downloads or corrupt files

Missing previews or playback errors

Incorrect licensing display

Dashboard or login glitches

Subscription or credit-related errors

Payment failures after deduction

File format not matching description

Slow loading, UI bugs, or missing elements

Asset pages showing "Not Found" or expired links

2. Where to Report Issues

You can report bugs or errors using any of the following:

Option A: Support / Ticket System (Recommended)
Go to your Dashboard → Tickets and create a new support request.

Option B: Contact Page
Use the contact form on the AIClips website to submit your issue.

Option C: Email Support (if available)
Send an email with issue details to the support address listed on the website.

3. Information to Include

Provide as much of the following as possible:

A short description of the issue

Asset name or URL (if related to a specific file)

Screenshot or screen recording of the problem

Error message (if shown)

Device (Mobile/Desktop)

Browser name and version

Operating System

Date and approximate time of the issue

Transaction ID (only if related to payment/download)

The more details you share, the faster the issue can be reviewed and fixed.

4. Response Time

Support typically reviews tickets within 24–48 hours (business days).
Critical issues related to payments, downloads, or subscriptions may be handled sooner.

5. Temporary Workarounds

Before submitting a report, try:

Logging out and back in

Refreshing the page

Clearing browser cache

Switching to another browser or device

Re-downloading the asset

Checking your plan status or credits

If the issue continues, report it immediately.

6. Follow-up and Resolution

Once you report the issue:

You may receive a follow-up asking for clarification

Fixes or replacements will be provided if necessary

You can track responses via your ticket dashboard or email

7. Reporting Copyright Violations

If you see unauthorized or duplicated content:

Report it using the same support or ticket system

Include the asset link and reason for the report